AI-powered backend system that automates shipment and quotation request handling via email workflows. Connects to shared inboxes, processes parent-child email threads, and converts unstructured email content into structured business workflows.
Freight and logistics teams manually processed shipment and quotation requests from shared inboxes. Unstructured emails, long parent-child threads, and high volume created bottlenecks, slow response times, and inconsistent data extraction.
Built AIRA - a Django REST Framework backend on PostgreSQL that integrates Microsoft Graph API for secure inbox access, parses and stores emails with thread management, and runs asynchronous background jobs to convert unstructured content into structured shipment workflows with confidence-scored extracted fields.
Enterprise AI email parsing architecture using Microsoft Graph API webhooks, Django REST Framework, and NLP extraction pipelines.
Automated ingestion of unstructured freight emails into structured quotation requests.
Microsoft Graph notifies API of incoming freight request or thread reply.
Stitches message into parent-child conversation history using message headers.
NLP model identifies origin, destination, container type, weight, and dates.
Assigns confidence score to extracted fields and routes to quote dashboard.
A battle-tested methodology that turns complex challenges into elegant, high-performance solutions.
Unstructured email pattern analysis, parent-child thread mapping, and RFQ data field definition.
Microsoft Graph OAuth integration, Django REST Framework schemas, and Celery job queue architecture.
Custom NLP entity extractor, confidence scoring algorithm, and parent-child email thread reconciler.
Shared inbox connection, background worker scaling, and operator dashboard integration.
Every solution we build comes packed with enterprise-grade features that ensure reliability, performance, and scalability.
Secure shared inbox access and email management via Microsoft Graph API.
Captures incoming emails and processes parent-child thread relationships automatically.
Converts unstructured email content into structured fields - origin, destination, cargo, and dates with confidence scoring.
Routes parsed shipment and quotation requests into structured business workflows.
Background job queues handle large email volumes without blocking API responses.
Role-based authentication and authorization for admin and operational users.
Key architectural decisions, data flow optimizations, and security patterns implemented for enterprise performance.
Reconstructs complex email chains to preserve historical quotation negotiations.
Scores AI entity extractions to route low-confidence fields to human operators.
Secure Microsoft Graph API token management with automatic silent refresh.
We carefully selected a cutting-edge technology stack to ensure maximum performance, maintainability, and future-proof scalability for this project.
"AIRA transformed how we handle RFQ emails - unstructured requests now flow into structured workflows automatically, cutting manual intake effort dramatically."
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